Effective Date: 08-06-2025
At Mauli Grocery, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund policy below:
Refunds are applicable only for products that are damaged, defective, or incorrect.
Perishable items (like fresh fruits, vegetables, dairy, etc.) are generally non-refundable unless they arrive spoiled or damaged.
Requests for refunds must be made within 48 hours of receiving the product.
To initiate a refund, please contact our customer support team at [support@mauligrocery.com] with your order details and a description of the issue.
You may be asked to provide photos of the damaged or incorrect product.
Once your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days.
Items damaged due to improper handling by the customer.
Products returned without prior approval from Mauli Grocery.
Products that have been used or opened (unless defective).
Orders can be cancelled before dispatch.
To cancel an order, please contact us immediately after placing the order.
Refund for cancelled orders will be processed within 7 business days.
For any questions or concerns regarding refunds, please reach out to us:
Email: tradersmauli1993@gmail.com
